My Loan

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Frequently Asked Questions

  • Qualified Written Requests


    Under the Real Estate Settlement Procedures Act, a qualified written request is a written correspondence, other than notice on your payment coupon or other payment medium supplied by us, regarding the servicing of your loan which includes your name, account number, and your reasons for the request. Any qualified written request you wish to submit must be sent to:

    Qualified Written Request
    PO Box 70
    Walnut Creek, CA 94597


My Account

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My Payment Options

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My Servicing Contacts

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Servicing Contacts