Client Wins

Every week we share stories about homebuyers and homeowners who are achieving their goals with RPM as their partner. Click below to read more.

When looking to refinance her and her husband’s home, our borrower knew exactly who to turn to, her brother, a Loan Advisor with our Lexington, SC branch. She wanted to remove their mortgage insurance and reduce their interest rate. Our borrower was concerned about not getting the best rate possible compared to her neighbors’ recent refinances. Her brother assisted the couple and explained that their neighbors most likely had to pay to receive a low rate. This procedure is called "buying down the rate," where the borrower pays out of pocket at closing for a reduced interest rate. Fortunately, our Loan Advisor was able to get his sister and her husband a great rate without them having to buy it down. In the end, the couple was satisfied and even learned a bit more about the brother’s industry along the way.

A borrower was working with a lender who told them two weeks before closing that they could no longer approve them for a conventional loan. As a consolation, the borrower was offered a bank statement loan as long as they could provide the additional funds. While this was happening, the buyer’s agent realized the deal might be lost and contacted another agent who is friends with one of our Loan Advisors. The agent connected the buyer’s agent with our Loan Advisor, who immediately sent the case to be reviewed to determine if and how we could help this borrower. The application was sent in, and by the next day, it was disclosed and went through processing the day after. The seller was cautious about giving our borrower an extension. However, our Loan Advisor and his team were able to handle the tight deadline and close the loan in just 11 business days.

One of our Loan Advisors recently worked with an excited borrower on their new jumbo loan. The borrower provided a 20 percent down payment, and everything was ready to go until a strange credit issue emerged. The team worked tirelessly for two weeks to get around this roadblock to no avail. After searching for the right product and being met with disappointing results, the group finally found a satisfactory solution. Once our Loan Advisor and his team figured it out, they jumped to get the mortgage back on schedule—filling documents, underwriting, and getting everything approved in just a few days. Now, our borrower is grateful to be closed on their brand new home, thanks to our team’s perseverance.

A recent borrower was so well-prepared for meeting with one of our Loan Advisors that they thought she could be a guest speaker at a conference for first-time homebuyers. Yet with all her preparation, she was still nervous about becoming a homeowner and how it would affect her family’s finances. Our Loan Advisor was able to walk her through the process step-by-step, making her feel at ease about buying her new home. The customer service she received from our Loan Advisor and his team over the two-month process made her and her husband feel like they were part of the LendUS family and not just another loan number in a computer.

One of our borrowers recently went through a challenging divorce which involved a lengthy custody battle. Though he was able to win custody of his son, our borrower still needed a new place for them to start fresh. As he was self-employed, our borrower turned to his neighbor and friend, who happens to be one of our Loan Advisors, for help with buying a new home. Due to the borrower’s great credit and closing funds, the team only had to use one year of his tax returns to complete his loan process. Now our borrower is happily spending time with his son watching their dog play on their new front lawn.

A recent borrower was having a difficult time communicating with his Realtor and buying the family a new dream home was turning into a nightmare. When they didn’t see eye-to-eye, the borrower turned to our Loan Advisor who was able to bridge the gap with encouragement and caring support for both the borrower and the Realtor. With our Loan Advisor’s pleasant demeanor, expert knowledge, and willingness to be accessible outside regular business hours, our borrower successfully completed the home buying process and the thrilled family moved into their new home.

One of our Loan Advisors recently met a passionate art teacher at the check-out line at Home Depot. They started talking about remodeling their homes, and she mentioned she needed to refinance her investment property’s home mortgage but was dreading the process due to a previous bad experience with another lender. Our Loan Advisor offered his services and promised a better experience than the last time. Because the borrower wasn’t as internet savvy, our Loan Advisor met with her four separate times to get all the proper documents in hand. He made sure to alert her of any changes and what needed to be done for a successful refinance. She appreciated his guidance and perseverance so much that she introduced him to her daughter, who also wanted to refinance her home.

The current COVID-19 pandemic has made the housing market a challenging place for people trying to buy homes. With bidding wars and all-cash offers, for some, it can be hard to compete. A recent borrower was finding it challenging to relocate back home to her native state of Ohio and turned to us when she needed some help navigating the turbulent market. Our Loan Advisor provided her with the tools she needed to bid on and finance her dream home. She appreciated our Loan Advisor and his team’s encouragement throughout the process, which kept her from feeling hopeless during her home search. Now, she’s happy to be living back in her home state and can’t wait to host her friends and family.

Communication is essential to making sure our borrowers feel connected throughout their loan application process and stay up-to-date on any changes in the market. Our Loan Advisors pride themselves on being available at any hour of the day to chat with borrowers. A recent borrower was so impressed with our Loan Advisor’s willingness to keep her informed. She was thrilled about his years of experience in the mortgage industry and appreciated how he would let her know about fluctuating interest rates. She also found his team to be extremely helpful and would highly recommend family and friends to use our Loan Advisor and his team.

Refinancing your mortgage provides you with a second chance to save more money on your home loan. One of our married couple borrowers wanted to work with a reputable company in order to receive the best loan product possible, so they reached out to one of our Loan Advisors. From the moment they met, our clients felt like they made the right choice. They appreciated that everyone on the team was patient, helpful, and professional. Plus, they were thrilled to take advantage of our Home on Time App to submit their documents entirely online and closed in exactly 45 days as promised. The quick turn time, plus the accurate estimates for fees and numbers, gave our borrowers the sense of security they’d been longing to have.

Whether you are a seasoned pro or a first-time novice, it’s always a big decision to buy a home and it could cause some unexpected stress. One of our recent borrowers was apprehensive about starting the homebuying process. With the housing market leaving many buyers in a bidding war, the anticipation of our clients’ search was overwhelming them. Once they called our Loan Advisor, their negative feelings started to dissipate. After the Loan Advisor explained their many loan options, our borrowers began to feel their worries slipping away. They felt like they now had a clearer idea of what they needed which was sorely lacking prior to meeting. During each step of the process, whether they had a question or concern, our Loan Advisor was responsive and provided our borrowers with a worry-free environment so they could make a clear decision. In the end they were able to make the best informed decision possible and were so grateful for the help of their Loan Advisor.

As a self-employed Realtor, our client was very familiar with our Loan Advisor and the home financing process. Having recommended clients to us over the years, it was a no-brainer who our client wanted to handle her family finances when she decided to buy a new home for herself, her police officer husband, and their children in a new area. Even though they were only moving one county over, it doesn’t make the moving transition any easier to deal with. Luckily, since the client knew and trusted our Loan Advisor, the loan process went smoothly. The clients were so grateful for the help they received; it has created a new appreciation for the Realtor-Loan Advisor partnership they had already established.

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